Q. What if my Package Insert does not have a "passcode"?
A. If there is no "passcode" on your package insert under the school name at the top left, you may order more pictures by clicking on the reorder link at www.hjconsumerdirect.com. Need more help, email us at info@bartolophoto.com.

Q. Is it safe to order pictures online?
A. We value your privacy and do not sell email addresses or personal information. Our website is 100% safe and verified by Thawte Consulting cc for your protection. That’s our Peace of Mind Guarantee!

Q. What is a pre-pay program?
A. You are able to make your selections on the flyer envelope provided by the school. Mark the choice(s), add your student’s name, teacher, and grade in the boxes and enclose a check, cash, money order or credit card information for the total amount of the order in the payment envelope. Your student is to give the payment envelope to the photographer on photo day to place your order. All students are photographed for school records; only those who turn in payment and envelope on photo day will receive a photo package.

Q. Can I order a package online prior to Picture Day at school and pay by credit card?
A. Yes, you will need the Picture Day order envelope sent home from school with your child for the Online Ordering school specific website. Enter the web address, place your order and print the order confirmation. Insert the confirmation into the payment envelope and send to school with your student to give to the photographer on photo day. We will place your order from that confirmation form. If you do not have the order envelope, send us an email at info@bartolophoto.com or contact us by phone (626) 445-1888.

Q. I forgot to send my money on Picture Day. Can I still order?
A. You'll need to contact Bartolo Photography immediately. If it is still possible to add an order, a representative will be able to take your order information along with a Visa or MasterCard number and you'll receive your order with the rest of the school's orders. If the "Place your Order Online" box is on your "Picture Day" flyer envelope, you may be able to place an order online at the address shown. If it is too late to add an order, you can send in your order on retake day and have your child's portrait retaken. If Retake Day has already come and gone, a representative at Bartolo Photography will be able to look up information for you to order online at www.hjconsumerdirect.com. Please keep in mind that the prepay packages are a special price; the same packages will not be available online.

Q. How can I track my order online?
A. Print out your confirmation number and retain it. If you have any questions regarding your order the confirmation number will be required. You may email us at info@bartolophoto.com or call us at (626) 445-1888.

Q. When is picture day?
A. Notices are provided to the school to distribute to students prior to picture day indicating the day of photography. If you lose your picture day flyer, a replacement can be picked up in the school office.

Q. When is retake day?
A. Students should be notified by the school of the retake date scheduled.

Q. What is the difference between Gift Wallets and Wallet Exchange? Which wallets are the smallest?
A. Gift Wallets measure 2 1/2 x 3 1/2". Wallet Exchange (the smallest) 1 3/4 x 2 1/2".

Q. I am not happy with the package combinations offered. What are my options?
A. The combinations offered are agreed upon by a representative of the school and our sales associate. We anticipate that the packages offered along with the variety of bonus options can suit most needs. If a small package is offered that would meet part of your needs, remaining items may be obtained through the reorder option after the initial purchase. Reorder incur a shipping charge and prices do vary from original offerings.

Q. We ordered multiple packages - can they be delivered separately?
A. We understand that some families would like to order multiple packages for parents and relatives. Please specify in big, bold words (i.e. Mom) on the front of your payment envelope as to whom the package belongs to in the case of multiple orders. With Bartolo School Photography each package will be delivered in a separate package envelope with a customized insert indicating to whom the package is for.

Q. I received my picture package, but my class picture was missing.
A. If it is a composite (the term "deferred" is printed on the package information sheet) they do not ship until a later date in order to include students that may have been absent. In addition, these class composites are proofed to the school for subject and name spelling accuracy before being produced. They are delivered to the school in the early spring and they are sorted by classroom with a computerized list to each teacher as to who purchased and should receive a class photo (composite). If other students in the classroom have received theirs please ask your teacher and/or contact Bartolo School Photography.

If your package insert says “group” and other students have received theirs but you have not, please ask your teacher if he/she has any extra group pictures. If not, please contact Bartolo School Photography and let them know. A representative will be happy to correct that for you.

Q. What if my package is incorrect?
A.Contact Bartolo School Photography at (626) 445-1888 Monday through Friday or email us anytime at www.bartolopix.hjclix.com. Select the "Corrections" link- type in your insert code number, select submit, then type in your question. State the reason for the contact by explaining what was received and/or what is missing. We will happily contact you regarding questions or corrections.

Q. What if I don't like my pictures?
A. We guarantee clear, eyes open portraits, free of any processing defects. We can assure you that every effort was made to insure that hair and clothing are neat. Personal appearance is the responsibility of the parent and student. Combs and mirrors are provided for grooming. Refunds or retakes cannot be made for personal reasons or areas beyond our control (i.e. hairstyle changes, complexion, clothing, eyeglass glare, dental changes, etc.) Return your complete package to the photographer on retake day or mail the entire package within 10 days to the address printed on your package information sheet. Place an explanation for the return on the reverse side of the portrait envelope. Returns that arrive after retake day has passed will be given a refund.

Q. What is Copyright Release? Can I copy my pictures?
A. Bartolo School Photography is the owner of the copyright to that image. This is the policy mandated by the federal copyright laws. The copyright to an image can be transferred only through written permission. An understanding between the school photographer, the school and publishers of yearbooks and other school related uses allow such reproductions.

• If you do not want your child's portrait reproduced in any school publications please contact your school administration.


• If you wish to purchase additional portraits please visit www.bartolophoto.com to place your order online or use the order blank on the reverse side of our photo package delivery envelope.


• If you wish to reproduce your/your child's portrait on a media or product not offered in the reorders section of this site contact Bartolo School Photography, Monday through Friday at (626) 445-1888. In some cases Bartolo School Photography will grant permission for limited reproduction of the copyrighted image.