Q.
What is a pre-pay program?
A. You are able to make
your selections on the flyer envelope provided by the school.
Mark the choice(s), add your student’s name, teacher,
and grade in the boxes and enclose a check, cash or money
order for the total amount of the order in the payment envelope.
Your student is to give the payment envelope to the photographer
on photo day to place your order. All students are photographed
for school records; only those who turn in payment and envelope
on photo day will receive a photo package.
Q.
When is picture day?
A. Notices are provided
to the school to distribute to students prior to picture day
indicating the day of photography. If you lose your picture
day flyer, a replacement can be picked up in the school office.
Q. I forgot to send money on picture day. Can I still
order?
A. It is necessary to contact Bartolo School Photography immediately.
We normally allow a 24-hour period to add an order for your
convenience. If it is too late to add an order, you can send
in your order on retake day and have your child’s portrait
retaken. If retake day has already come and gone, a Bartolo
School Photography representative will be glad to look up
your student’s information for you to order online at
www.bartolophoto.com. Please keep in mind that prepay packages
are a special price: reorders for the same packages and pricing
will not be available online.
Q.
When is retake day?
A.
Students should be notified by the school of the retake date
scheduled.
Q. What is the difference between Gift Wallets and Wallet
Exchange? Which wallets are the smallest?
A. Gift Wallets measure 2 1/2 x 3 1/2". Wallet Exchange
(the smallest) 1 3/4 x 2 1/2".
Q. I am not happy with the package combinations offered.
What are my options?
A. The combinations offered are agreed upon by a representative
of the school and our sales associate. We anticipate that
the packages offered along with the variety of bonus options
can suit most needs. If a small package is offered that would
meet part of your needs, remaining items may be obtained through
the reorder option after the initial purchase. Reorder incur
a shipping charge and prices do vary from original offerings.
Q. We ordered multiple packages - can they be delivered
separately?
A. We understand that some families would like to order multiple
packages for parents and relatives. Please specify in big,
bold words (i.e. Mom) on the front of your payment envelope
as to whom the package belongs to in the case of multiple
orders. With Bartolo School Photography each package will
be delivered in a separate package envelope with a customized
insert indicating to whom the package is for.
Q. I received my picture package, but my class picture
was missing.
A. If it is a composite (the term "deferred" is printed
on the package information sheet) they do not ship until a
later date in order to include students that may have been
absent. In addition, these class composites are proofed to
the school for subject and name spelling accuracy before being
produced. They are delivered to the school in the early spring
and they are sorted by classroom with a computerized list
to each teacher as to who purchased and should receive a class
photo (composite). If other students in the classroom have
received theirs please ask your teacher and/or contact Bartolo
School Photography.
If your package
insert says “group” and other students have received
theirs but you have not, please ask your teacher if he/she
has any extra group pictures. If not, please contact Bartolo
School Photography and let them know. A representative will
be happy to correct that for you.
Q. What if I don't like my pictures?
A. We guarantee clear, eyes open portraits, free of any processing
defects. We can assure you that every effort was made to insure
that hair and clothing are neat. Personal appearance is the
responsibility of the parent and student. Combs and mirrors
are provided for grooming. Refunds or retakes cannot be made
for personal reasons or areas beyond our control (i.e. hairstyle
changes, complexion, clothing, eyeglass glare, dental changes,
etc.) Return your complete package to the photographer on
retake day or mail the entire package within 10 days to the
address printed on your package information sheet. Place an
explanation for the return on the reverse side of the portrait
envelope. Returns that arrive after retake day has passed
will be given a refund.
Q. What if my package is incorrect?
A. Contact Bartolo School
Photography at (626) 445-1888 Monday through Friday or email
us anytime at www.bartolophoto.com by selecting the "reorders"
link and then choosing "questions" - type in your
insert code number, select submit, then type in your question.
State the reason for the contact by explaining what was received
and/or what is missing. We will happily contact you regarding
questions or corrections.
Q. What is Copyright Release? Can I copy my pictures?
A. Bartolo School Photography is the owner of the copyright to
that image. This is the policy mandated by the federal copyright
laws. The copyright to an image can be transferred only through
written permission. An understanding between the school photographer,
the school and publishers of yearbooks and other school related
uses allow such reproductions.
- If you do not want your child's portrait reproduced in
any school publications please contact your school administration.
- If you wish to purchase additional portraits please visit
www.bartolophoto.com to place your order online or use the
order blank on the reverse side of our photo package delivery
envelope.
- If you wish to reproduce your/your child's portrait on
a media or product not offered in the reorders section of
this site contact Bartolo School Photography, Monday through
Friday at (626) 445-1888. In some cases Bartolo School Photography
will grant permission for limited reproduction of the copyrighted
image.
Q. What if I would like to order more pictures?
A. Visit www.bartolophoto.com and click on “Reorders”
to order more portraits. Your package information sheet is
required. Keep a record of your confirmation number upon completing
your order. Reorders are accepted for up to the end of the
school year in which the photo was taken. If you would like
to mail your reorder, please use the order form on the reverse
side of your photo package envelope.
Q. Why doesn't my child's image appear?
A. Children depicted on the reorder site are models. Your child's actual image will not be shown there.
Q. Some reorder photos have a different background, if I order those will mine?
A. The background on your photo will be printed the same as it was in your original photo package.
Q. How can I track my order online?
A. Print out your confirmation number and retain it. If you have any questions regarding your order the confirmation number will be required. You may email us at info@bartolophoto.com or call us at (626) 445-1888.
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